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Contents

Navigating LabTech Software's Online Documentation

Using LabTech Software's Online Documentation

Searching LabTech Software's Online Documentation

Resetting Your LabTechSoftware.com Password

Updating Your LabTechSoftware.com Password

Adding an Employee to LabTechSoftware.com (Creating Employee Web Site Accounts)

Using the LabTech Client Portal (version 1)

Using the LabTech Client Portal (version 2)

Need an account?

0 Getting Started

LabTech 2012 Webinar Links

1A Installation and Removal

Windows Agent Deployment

Agent Deployment Quick Reference Guide

Deployment Manager

Linux Agent Installation

Linux Agent Quick Reference

Mac Agent Installation

Mac Agent Quick Reference

Uninstalling LabTech Agents

1B Configuration

Agent Branding Quick Reference Guide

Agent Templates Quick Reference Guide

LabTech Remote Tray

Configure Caching

'No' Files List

Agent OS Feature Set Comparison

Agent General Information

Approving Hotfixes

Approving Hotfixes for Groups

Microsoft WSUS Server

Creating Scripts

Advanced Scripting

Simple One Command Script

Using the Script Editor

Hotfix Deployment Script

Software Deployment Script

Scheduled Client Scripts

Scheduling Scripts

Deploying Applications

Exporting/Importing Scripts

Script State and Passing Variables

Ticket Policy Script

Default LabTech Scripts

Intelligent Offline Self_Healing Script

Running Scripts from Monitors

Creating Tickets from Monitors

Alert Templates

Customizing Alert Messages Quick Reference Guide

9 Tunnels & Redirectors

Mac VNC Configuration

Quick Connect Quick Reference Guide: Client

Tunnels & Redirectors

Using RealVNC with LabTech

10 Network Probe

Masters and Probes

Network Probe Quick Reference Guide

Network Device Management

Probe Template Management

Self-Collection

Discovery & Deployment Quick Reference Guide

11 User Management

11C Permissions

Permissions Overview

System Permissions

Client Permissions

Group Permissions

Ticket Based Security

Adding Users Quick Reference Guide

13 Group Management

Auto Group Population

Group Management

Exporting/Importing Groups

Agent Templates

Agent Template Properties

Agent Templates Quick Reference Guide

Scheduling/Printing Reports

Database Connectivity

16C Default Reports

Software Reports

Antivirus Health Report

Process List Report

Product Key Summary Report

Service Status Report

Software Change Audit Report

Software List Report

Ticketing Reports

Computer Ticket History Report

Login/Logout Report

Service Ticket Summary Report

Ticket Status Report

Ticket/TicketNoSign Report

Time Entry: Service Tickets Report

Time Entry: Technicians Report

ShadowProtect Reports

Monitoring & Event Reports

Event Log Summary Report

Monitor Summary Report

Performance Reports

Performance Reports

Monthly Performance Report

Location Reports

Location Summary Report

LabTech Reports

Agent Status Report

Remote Control Report

Client Address List Report

Command History Report

System Activities Report

Inventory Reports

Drive Detail Report

Drive List Report

Hardware Report

Hardware Change Audit Report

Printers Report

Client Services Report

Client Timesheet

Health Check Report Setup & Scheduling

Health Report: An In-Depth View

Contact Assets Report

Asset Summary Report

Network Reports

Executive Summary Report

Report Feature Comparison

Branding Reports

Adding/ Removing Reports

Using the Report Manager

17 MySQL Database

Upgrading MySQL from 32-bit to 64-bit

ShadowProtectMSP

ShadowProtect Image Manager

Restoring from Backup

Backup Management Product Support Comparison

Multi-Vendor Backup Manager

Multi-Vendor Backup Setup Quick Reference

Symantec Backup Exec

Antivirus Software Configuration

AV Dashboard Troubleshooting

AV Management Dashboard

AVG Installation Guide

Disable ESET Windows Notification

ESET Installation Guide

How to Fix Multiple Tray Icons

Vipre Installation Guide

Virus Scanner Configuration

ESET MSP Installation

AV Management Dashboard Feature Set Comparison

Symantec Endpoint Protection

Dataviews and Customization

Security Overview

Permissions Matrix

iOS Mobile Control Center

Android Control Center

Setting up hMailServer to work with LT/Gmail

29A Applications

Other Cool Add-on Stuff

Running the Control Center as a Remote Application

Multi Router Traffic Grapher (MRTG)

Microsoft Outlook and Exchange

Crystal Reports

KeePass Password Safe

Microsoft Visio

Vulnerability Fix for MHTML with IE

Intel vPro Usage

LabTech Server Migration 2012

LabTech Server Migration 2011.2

LabTech Server Migration Pre-2011.2

How do I get my old 2.5i Monitors?

32 Heads Up Displays

Heads Up Displays

Monitor Overview

33 Maintenance Windows

Maintenance Windows

Marketplace Quick Reference

Messaging System

36 LabTech Ignite™

LabTech Ignite™ Overview

Onboarding Overview

LabTech 2012 Webinar Links

LabTech Ignite™ FAQ

LabTech Ignite™ Quick Links

LabTech Ignite™ Roadmap to Getting Started

LabTech Ignite™ Onboarding Quick Reference

LabTech Ignite™ Schedules

LabTech Ignite™ Alert Templates

LabTech Ignite™ Agent Templates

LabTech Ignite™ Groups

LabTech Ignite™ Internal Monitors

LabTech Ignite™ Remote Monitors

LabTech Ignite™ Default Scripts

LabTech Ignite™ Scheduled Client Scripts

LabTech Ignite™ Maintenance Windows

LabTech Ignite™ Extra Data Fields

LabTech Ignite™ Properties

LabTech Ignite™ Group Scheduled Scripts

LabTech Ignite™ Patch Approval Quick Reference

LabTech Ignite™ Patch Schedule Quick Reference

LabTech Ignite™ Exporting Custom Items

LabTech Ignite™ Sensor Monitors

LabTech Ignite™ Patching Accountability Billing

Ignite Configuration

LabTech Ignite Configuration

LabTech Ignite Server Roles

37 Mobile Device Management

Mobile Device Management: Getting Started

Mobile Device Management: Prerequisites

Mobile Device Management: Groups

Mobile Device Management: Configuration Classes

Mobile Device Management: Templates

Mobile Device Management: Device Management

Mobile Device Management: Deployment

Mobile Device Management Quick Reference

Mobile Device Management 2012 Quick Links

Mobile Device Management: Use Cases

Supported MDM Feature Summary

MDM Exchange Configuration

MDM Configuration Check Utility

Lost/Stolen Phones

MDM: Android Agent

MDM: Device Contact Association

Remote Client WiFi Access

38 3rd Party Applications

39. License Manager

License Manager

99 Release Notes

LabTech 2012.1 Release Notes

LabTech 2012 Patch Notes

2012.1 Quick Links

Marketplace Wednesday

Archive - Previous Release Notes

LabTech 2011 Release Notes

LabTech 2011.2 Release Notes

LabTech 2011 Known Issues

2012 Release Notes

Marketplace Wednesday Archive - 2012