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Important Message about LabTech Software's Online Documentation!

Please be advised that the online documentation for LabTech 2013 and later resides at http://docs.labtechsoftware.com/documentation/. The documentation below is only applicable to LabTech 2012 and will not be maintained moving forward.

LabTech 2012.1 Installation

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  1. Overview
  2. Readiness Checklist
  3. Server Installation
    1. Creating a Client Import File
  4. Using SSL Connections
  5. SSL Configuration
  6. Additional Recommended Configuration
    1. Redirecting Transfer Directories
    2. IIS 6 Configuration
    3. IIS 7 and 7.5 Configuration
    4. Configuring Backup Internet Connections
      1. Configuring Alternate Ports
    5. Configuring Antivirus on the LabTech server
  7. Document Revision History

Overview

LabTech manages your entire technology infrastructure with one central management interface. LabTech is built by System Administrators for System Administrators and designed to increase the efficiency of your technical support staff and provides powerful, enterprise level support in an IT solution provider or corporate IT department environment. LabTech will not only increase efficiency, you can measure the efficiency improvement with the built-in, robust ticketing and technical resource management system.


Important! IMPORTANT: Be sure you have completed the Installation Prerequisites prior to installing LabTech; otherwise, your installation may fail or components of LabTech will not function correctly. 

Readiness Checklist

The following checklist will help you evaluate if you are ready to install LabTech.  If you cannot put a checkmark in all checkboxes to indicate that it has been completed, then please go back to the Installation Prerequisites document to complete those items.  Please note that some items are only applicable to 2003 Server or 2008 Server. 

Checkbox

Does the server meet the hardware requirements?

Checkbox

IIS 6.0 or higher installed?

Checkbox

.NET 3.5 installed?

Checkbox

Service Pack 2 installed, if using 2003 Server?

Checkbox

IIS 6.0 Compatibility (all features) installed, if using 2008 Server?

Checkbox

ASP and ASP.net installed?  Enabled?

Checkbox

Have you verified that NONE of these applications are installed on the server?  Microsoft SharePoint Services (any version), Windows Update Services (any version), or Apache Web Service (any version?

Checkbox

Are you able to access the Internet from the server?

Checkbox

Have you forwarded ports 70, 80, 443, 5500 and 40000-40010 to the server?

Checkbox

Have you forwarded port 70-75UDP to the server?

Checkbox

Have you registered a FQDN for the server with your registrar?

Checkbox

Did you set up a new zone matching your external domain name?

Checkbox

Did you add the www and other records you need and set them the same as they are on the external DNS server?

Checkbox

Did you add a labtech record and use the local IP address of the server?

Checkbox

Did you set up an additional SMTP connector for mail using anonymous connections and did you use the LAN IP of the server to restrict anonymous connections?

Checkbox

Did you install a SMTP server on the server to use as a backup mail server?

Checkbox

Did you make sure you that your secondary mail server is running on the same SMTP port as the primary mail server?

Checkbox

Did you set it to allow everyone to relay and allow everyone to contact?

Checkbox

Did you configure smart host to be the primary mail server?

Checkbox

Anti-virus and anti-spyware applications on the server are disabled?

Checkbox

Is the LabTech server set up with a static IP address?

Checkbox

If you want to import clients, you will need to create a client data file.  The file can be created in Notepad or Excel.  Refer to the Creating a Client Import File section for instructions.   

Server Installation

The instructions will be the same for both Windows 2003 and 2008 servers.  The additional recommended configuration later in this document will have steps for both 2003 and 2008 setups. 

Follow the instructions listed below to install LabTech on your server:

  1. Download the LabTech installation executable.
  2. Right-click the LabTech installation executable icon and from the menu that displays, select Run as Administrator
    Figure 1: LabTech MSP 2012 Installation
    Fig01 27A.2012SP1.LabTechInstallation
  3. Click Yes to continue.  The Readme Information will display.
  4. It is important to read the Readme Information before continuing.  Click Next when finished. The installer will start unpacking files.  This may take a few moments.
  5. When unpacking of files has completed, you will be prompted to install Crystal Reports 2008. 
    Figure 2: Crystal Reports Installation
    Fig02 27A.2012SP1.LabTechInstallation
  6. Read the EULA and click Accept.
  7. LabTech will start to download all necessary files.  This may take a few moments and once this has completed, the LabTech Installation Wizard will display.
    Figure 3: LabTech MSP 2012 Setup Wizard—Step 1: Welcome
    Fig03 27A.2012SP1.LabTechInstallation
  8. Click Next
    Figure 4: LabTech 2012 Information
    Fig04 27A.2012SP1.LabTechInstallation
  9. Read the LabTech 2012 Information and click Next.
  10. Read the License Agreement.  Select I Agree if you agree and click Next.
  11. Enter your Name and Organization in the Customer Information window and click Next.
  12. You will be prompted to confirm installation.  Click Next to start the installation.  This will take a few minutes.  Once files are copied, the Installing LabTech window will display as shown below.
    Figure 5:  Installing LabTech Ignite®
    Fig05 27A.2012SP1.LabTechInstallation
  13. Enter your CD Key and click Validate.  You will receive a message that your CD key is valid, if it is valid.  Click OK to close message.  If it is not valid, verify your CD key and try again. 
  14. LabTech will automatically enter a random password in the System Password field. This password is used to install remote agents.  This should be a simple password and will be visible to most users.  It is recommended that you change it from the default password.
    Important! IMPORTANT: DO NOT use any special characters (e.g., &,*,%,^) in the System Password field.  Capital case, lower case and numbers only.  Any special characters will cause some processes to fail. 
  15. Leave LTShare Path with the default value of C:\LTShare unless your system drive is a different drive letter. 
  16. Create Network Share is checked by default.  Leave this at the default.  This will map the local LTShare directory to the L: drive (must be mapped to L:). 
  17. Download ToolPak is checked by default.  This toolpak contains all of the additional software LabTech requires for its probes and scripts. You will need to the leave this selected (default setting) in order to ensure you download the toolpak.
  18. The System Configuration will default to LabTech Ignite®.  It is recommended to keep the default setting as this creates a system with all of the options and a single managed services group for increased simplicity.  Empty System will install only the bare minimum to run a LabTech server
  19. Click on Install LabTech Server. This will take several minutes.  You will see varying progress bars as the installation progresses.   After several minutes, the Installation Complete window will display.  This will indicate that LabTech has been successfully installed. 
    Figure 6: Installation Complete
    Fig06 27A.2012SP1.LabTechInstallation
  20. Click Close to close this window.  This will start the MySQL Connector/ODBC 3.51 Setup Wizard.   
    Figure 7: MySQL Connector/ODBC 3.51 Setup Wizard
    Fig07 27A.2012SP1.LabTechInstallation
  21. Click Next.
    Figure 8: MySQL Connector/ODBC—Setup Type
    Fig08 27A.2012SP1.LabTechInstallation
  22. Select Typical setup and click Next. You will be prompted to confirm installation.  Click Back to make changes to the installation settings or click Install to continue.
    Figure 9:  Setup completed
    Fig09 27A.2012SP1.LabTechInstallation
  23. Click Finish. The LabTech Log In will display as shown by the following.
    Figure 10:  Installation Complete
    Fig10 27A.2012SP1.LabTechInstallation
  24. The next step is to login to the LabTech Control Center and go through the Getting Started wizard. 
  25. Enter the UserName.  Admin is the default user name and is case sensitive. 
  26. Enter the Password.  Admin is the default password and is case sensitive.
    Note NOTE: It is recommended to change the Admin password and not leave at the default. 

  27. Select the Remember Password checkbox if you want LabTech to remember the password.
  28. Enter the FQDN (e.g., LTserver.labtechsoftware.com) of the server in the Server field. 
  29. The Port will default to 3306.  Leave at the default, unless advised otherwise.
  30. Select 'labtech' from the Database drop-down. If unable to connect to any of the specified MySQL hosts, then double-check your server name for accuracy.
  31. Slow Network Link will automatically be enabled.  If disabled, the Control Center will skip loading network intensive information upon opening. The data will only be loaded, as necessary. This is very useful when using the Control Center through a remoting tool or a low bandwidth wireless connection. 
  32. Enable SSL will encrypt the data sent.  This checkbox is selected when you are connecting over a TCP connection and you want to secure the database connection. 
  33. Click Login.  The Getting Started Wizard will display. 
    Figure 11: Getting Started Wizard
    Fig11 27A.2012SP1.LabTechInstallation
  34. It is recommended to work through the wizard to set up some of the basics.  Leave External System set to 'None' at this time and click Next to continue. 
    Figure 12: Company Setup
    Fig12 27A.2012SP1.LabTechInstallation

    Note NOTE: You can skip any of the screens by clicking the Skip button and you can manually set up later.

  35. Enter your company and contact information.
  36. Click Next and then Yes to confirm changes. 
    Figure 13: Default Alerting Contact
    Fig13 27A.2012SP1.LabTechInstallation
  37. It is recommended that you enter Monitor Alerts as the name for the Default Alerting Contact.  This will help you easily identify the default alert contact in the Contacts list. The default alert contact will receive all monitor alerts as a default, if additional contacts are not configured on the Monitor Creation/Configuration screens.  Email address is a required field.
  38. Click Next, then Yes to confirm changes.
    Figure 14:  User Accounts
    Fig14 27A.2012SP1.LabTechInstallation
  39. All technicians that will be using LabTech must be added.  You can do it here or you can do it later through the Control Center.  To enter them here:
    1. Enter UserName:  Enter the user name the technician will be using.
    2. Enter Password:  Enter the password associated with the user name.  The password must be a minimum of four characters and it is case sensitive.
    3. Confirm Password:  Confirm the password you just entered.
    4. Email Address:  Use the same email address that the technician will be using to send emails.  
    5. Click Add to add the technician.  Repeat for each technician you want to add.
  40. Click Next.
    Figure 15: Importing Clients
    Fig15 27A.2012SP1.LabTechInstallation

    You have the option to import your clients.  You can import from this wizard, via the Tools menu or add your clients manually.  To use the wizard to import your clients, you will need to have a data file already created.  For more information on how to create this file, refer to the Creating a Client Import file section. 
  41. Click Skip to skip this section or if you have a client import file created, click on the Select DataSource button and navigate to the file and click Open.  The number of records to import will display in the upper-left hand side of this window.  There is no need to map the fields in the .csv file to the fields in this window.  Click Next. The clients will show up on your navigation tree in the Control Center, under the Clients section. 
    Note NOTE: If you imported clients, you will want to verify that the clients imported and that all of the information is appearing in the correct fields after you have completed the wizard.  If the information in the fields is incorrect, correct your import file and re-import.

    Figure 16: Networking Configuration
    Fig16 27A.2012SP1.LabTechInstallation
  42. Enter the FQDN of your LabTech server (e.g., LTserver.xyzcomputers.com). This should resolve to the router that is forwarding ports 70 and 80.
  43. Click Test HTTP to test the HTTP connection.  If port 80 has not been forwarded to the LabTech server, you will get a message that it has not been configured properly.  Check port 80 and try again. 
  44. Click Test Redirector to test the redirector.  If port 70 has not been forwarded to the LabTech server, you will get a message that it has not been configured properly.  Check port 70 and try again.
  45. Click Next. If prompted to apply changes, click Yes
    Figure 17: Mail Configuration
    Fig17 27A.2012SP1.LabTechInstallation
  46. LabTech uses email for a variety of purposes, such as alerting and ticketing.  In order to use email, these settings need to be configured.
    1. Support Email:  This is the email address that is used to send mail from the LabTech system. 
    2. SMTP Address:  Set the outgoing SMTP address (e.g., smtp.mail.com).
    3. SMTP Port: The port used for communication.
    4. SMTP Username:  The user name to login to the SMTP server.
    5. SMTP Password:  The password associated with the SMTP user name.
    6. POP Address: Set the incoming address of the POP server (e.g., pop.mail.com).
    7. POP Port: The port used for communication.
    8. POP Username:  The user name to login to the POP server.
    9. POP Password:  The password associated with the POP user name. 
    10. Disable Incoming Email: Sets the POP Address to a blank and disables the POP incoming mail.
  47. Click Test to check your settings for SMTP and POP email. If the test was unsuccessful, make any necessary changes and re-test. Once successful, click Next to continue with the wizard. 
    Figure 18: Agent Branding
    Fig18 27A.2012SP1.LabTechInstallation
  48. The Agent Branding of the Getting Started Wizard allows you to brand the agent's remote tray, change the name of the monitoring service that appears in Services and enter a URL that your client can click on (e.g., your website containing your support information).  Agent branding can also be configured in Admin > Templates > Branding
    1. System Icon:  You can change the icon that appears in the agent's tray by clicking Load Icon and navigating to the icon image.  The icon image must have the .ico extension and should be sized 16 by 16 pixels, in 256 colors. 
    2. System Title: The system title will display when hovering over the icon in the system tray and at the top of the navigation tree in the Control Center as shown by the following screen capture.
    3. Agent Name: The Agent Name field defaults to 'LabTech Monitoring Service'.  You can leave at the default or you can change it.  If you changed it from the default, it will appear in your Services under the name you entered in this field (e.g., XYZ Monitoring Service). 
    4. Help URL: If you enter a URL, this is the URL that will be navigated to when a user selects Help from the menu that displays after clicking on the agent tray icon. 

    Note NOTE: Any branding changes you make will not take effect until the Control Center is restarted.

  49. Click Next and then Yes to confirm changes.
    Figure 19: Installing the LabTech Agent
    Fig19 27A.2012SP1.LabTechInstallation
  50. This tells you how to install the agent on the remote computer and shows you the URL to the Web Control Center.  The URL shown in the above screen capture is for demonstration purposes only.  This will not be the URL to your Web Control Center.  Refer to the Agent Deployment documentation for step-by-step instructions on how to install and deploy agents.  Click Finish to close the wizard. 
  51. If using SSL and requiring all connections to be SSL or redirecting to the SSL site, follow the steps in the Using SSL Connections section of this document. 
  52. Complete the Additional Recommended Configuration section of this document.
  53. Install the Control Center on your technicians' workstations. Instructions can be found in the Control Center Installation documentation. 
  54. Next step is to start the Onboarding process.  Refer to the LabTech Ignite® documentation to get started.
    Note NOTE: Scripts, dataviews, plugins, etc. can be downloaded from the Marketplace.   For a full explanation and instructions on how to use the Marketplace, please refer to the Marketplace documentation. The only plugins that are enabled with a full installation are the Deployment Manager Dashboard, LabTech Ignite and the License Manager. All other plugins will need to be downloaded from the Marketplace.

Creating a Client Import File

Clients can be imported or they can be created manually in the Control Center.  The import file you create can be used during your initial installation or later through the Tools > Import > Clients option.

The file can be created in Excel or Notepad. 

In Notepad:

  • File layout:  Name (friendly name of company), First name, Last name, Company name, Address 1, Address 2, City, State, Zip, Phone, Fax, and Comment.  
  • All fields must be enclosed in quotes and separated by commas.
  • All lines are terminated by a carriage return and line feed.
  • The first line must be empty.
  • File saved as .csv.
  • If one of the fields needs to be left blank, include quote, space, quote as a place holder for the field (e.g., " ").  If you do not do this, your information will not appear in the correct fields after the import.

Your file layout should look similar to the following:

Figure 20: Sample Client Import File Created in Notepad
Fig20 27A.2012SP1.LabTechInstallation

In Excel:

  • File layout:  Name (friendly name of company), First name, Last name, Company name, Address 1, Address 2, City, State, Zip, Phone, Fax, and Comment.   
  • First row should be the column names.  Must have a column for all fields. 
  • File saved as a .csv (comma separated) file. 

Your file layout should look similar to the following:

Figure 21: Sample Client Import File Created in Excel
Fig21 27A.2012SP1.LabTechInstallation

Using SSL Connections

If you are using SSL and require all connections to be SSL or redirecting to the SSL site, add the following key to the registry:

  1. From the Registry Editor(regedit), navigate to:
    • 32-bit: HKLM\Software\Labtech\Agent
    • 64-bit: HKLM\Software\Wow6432Node\LabTech\Agent
    Figure 22:  Registry Editor, 64-bit—LabTech\Agent
    Fig22 27A.2012SP1.LabTechInstallation
  2. Select New > String Value.
    Figure 23: Registry Editor - Add String Value
    Fig23 27A.2012SP1.LabTechInstallation
  3. Name the string value 'Webserver'.
  4. Double-click on 'Webserver' and enter 'HTTPS://YourFQDN'.
    Figure 24: Registry Editor - Edit String
    Fig24 27A.2012SP1.LabTechInstallation
  5. Click OK when finished. The new value should look similar to the following:
    Figure 25:  Registry Editor - Webserver Value
    Fig25 27A.2012SP1.LabTechInstallation
  6. Close the Registry Editor.

SSL Configuration

Here are some articles that will help you with configuring

Secure Sockets Layer (SSL):

Additional Recommended Configuration

Redirecting Transfer Directories

We recommend redirecting your transfer directories in LabTech off to an external or hosted website or FTP server. This will allow you to host the LabTech server at your office without causing saturation problems on your bandwidth. For instructions refer to the Offsite Hosting documentation.

IIS 6 Configuration

The following instructions will walk you through the recommended configuration for IIS 6.  These steps will:

  • Disable HTTP Keep-Alives: The Keep-Alive features of HTTP 1.1 will cause a major load issue on a large server. There is no need for keep-alives as the LabTech server completes all processing with one request. 
  • Set the .ASP Version: The ASP portion of LabTech is written for .NET Framework 2.0, but the website may try to use a different version and not function correctly. You will need to specify the version to use in the configuration. 
  • Set the Default Document: Sometimes the web server does not receive the default.aspx as a default document. You may need to set this manually.
  • Add the *MIME Type: On a Windows 2003 Server, you cannot download a file that is not in the MIME list. This will prevent you from running scripts that require external files.  This is not necessary for Windows 2008 Server. 
  • Configure the Application Pool:For greater performance and to add support for multiple processors, configure the Application Pool's parameters. 
  1. Select Start > All Programs > Administrative Tools > Manage Your Server.
  2. Click Manage this Application Server.
  3. Expand Internet Information Services (IIS) Manager > your server > Web Sites.
    Figure 26: Application Server
    Fig26 27A.2012SP1.LabTechInstallation
  4. Right-click on the web site (e.g., Default Web Site) and select Properties.
    Figure 27A: Web Site Properties
    Fig27 27A.2012SP1.LabTechInstallation
  5. Deselect the Enable HTTP Keep-Alives checkbox.
  6. Click the Documents tab.
    Figure 28:  LabTech Properties - Default Document
    Fig28 27A.2012SP1.LabTechInstallation
  7. Click Add.
  8. Enter 'default.aspx' and click OK.
  9. Use the Move Up button to move it to the top of the list, if necessary.
  10. Click OK. You may get a dialog titled 'Inheritance Overrides'. If you do, click on the Select All button and then click OK.
  11. You will be returned to the main Application Server window.
    Figure 29: Application Server
    Fig29 27A.2012SP1.LabTechInstallation
  12. Right-click the server and select Properties.
    Figure 30: Properties
    Fig30 27A.2012SP1.LabTechInstallation
  13. Click MIME Types. Check to see if the first entry in the list is ".*" with a type of "application/octet-stream". If so, skip to step 18.
  14. Click New.
    Figure 31: MIME Type
    Fig31 27A.2012SP1.LabTechInstallation
  15. Enter '.*' in the Extension field.
  16. Enter 'application/octet-stream' in the MIME Type field. 
  17. Click OK to accept.
  18. Close these windows to return to the main Application Server window.
  19. Expand Internet Information Services (IIS) Manager > your server > Application Pools.
    Figure 32: LabTech Application Pool
    Fig32 27A.2012SP1.LabTechInstallation
  20. Right-click on LabTech and select Properties.
  21. Click on the Performance tab.
    Figure 33: Performance
    Fig33 27A.2012SP1.LabTechInstallation
  22. Disable the Limit the kernel request queue (number of requests), if selected.
  23. Disable Enable CPU Monitoring, if selected.
  24. Enter the number of processors your LabTech server has in the Web Garden field.
  25. Click OK. This will return you to the main Application Server window.
  26. Expand Internet Information Services (IIS) Manager > your server > Default Web Site > Web Sites.
    Figure 34: Application Server - Web Sites
    Fig34 27A.2012SP1.LabTechInstallation
  27. Right-click LabTech and select Properties.
    Figure 35: ASP.NET
    Fig35 27A.2012SP1.LabTechInstallation
  28. Click on the ASP.NET tab.
  29. Select '2.0.50727A' from the ASP.NET version pull-down, if necessary.
  30. Click OK.
  31. Close IIS.

IIS 7 and 7.5 Configuration

The following instructions will walk you through the recommended configuration for IIS 7.5.  These steps will:

  • Disable HTTP Keep-Alives: The Keep-Alive features of HTTP 1.1 will cause a major load issue on a large server. There is no need for keep-alives as the LabTech server completes all processing with one request. 
  • Set the Default Document: Sometimes the web server does not receive the default.aspx as a default document. You may need to set this manually.
  • Configure the Application Pool: For greater performance and to add support for multiple processors, configure the Application Pool's parameters. 
  1. Select Start > Administrative Tools > Internet Information Services (IIS) Manager to open the IIS Manager.
  2. Select your server and click on View Application Pools.
    Figure 36: IIS Manager
    Fig36 27A.2012SP1.LabTechInstallation

    Figure 37: Application Pools
    Fig37 27A.2012SP1.LabTechInstallation
  3. Click on Set Application Pool Defaults from the right navigation menu.
    Figure 38: Application Pool Configuration
    Fig38 27A.2012SP1.LabTechInstallation
  4. Select 'v2.0' from the .NET Framework Version, if not already selected.
  5. On 64-bit operating systems, set Enable 32-Bit Applications to 'True'.
  6. Set the Limit Interval to '0' to disable CPU Monitoring.
  7. Verify Idle Time-out (minutes) is set to '20'.
  8. Click OK. This will return you to the main IIS window.
  9. Expand the web server > Sites > Default Web Site
    Figure 39:  Default Web Site - LabTech
    Fig39 27A.2012SP1.LabTechInstallation
  10. Select LabTech.
  11. Double-click on HTTP Response Headers in the IIS section.
    Figure 40: IIS Manager: HTTP Response Headers
    Fig40 27A.2012SP1.LabTechInstallation
  12. On the HTTP Response Headers page, in the Actions pane, click Set Common Headers
    Figure 41: Set Common HTTP Response Headers
    Fig41 27A.2012SP1.LabTechInstallation
  13. Deselect the Enable HTTP Keep-Alive check box and click OK.
  14. Click on LabTech on the left navigation menu to return to /LabTech Home
  15. Double-click on MIME Types.
    Figure 42: MIME Types
    Fig42 27A.2012SP1.LabTechInstallation
  16. If '.*' is in the list, skip to step 19. Otherwise, proceed to step 17.
    Figure 43: Add MIME Type
    Fig43 27A.2012SP1.LabTechInstallation
  17. Enter '.*' in the File Name Extension field and 'application/octet-stream' in the MIME type field.
  18. Click OK. This will return you to the MIME Types window.
  19. Click on LabTech on the left navigation menu to return to /LabTech Home
  20. Double-click on Default Document.
    Figure 44: Default Document
    Fig44 27A.2012SP1.LabTechInstallation
  21. If Default.aspx displays, skip to step 23. Otherwise, proceed to step 22.
  22. Click Add (right-hand side of window) and enter 'Default.aspx' in the Name field and click OK
  23. Click on LabTech on the left navigation menu to return to /LabTech Home
  24. Click on Advanced Settings on the right navigation menu.
    Figure 45: Advanced Settings - Application Pool
    Fig45 27A.2012SP1.LabTechInstallation
  25. Verify that the Application Pool is set to 'LabTech'.  If it isn't, click on 'LabTech' to bring up an ellipsis button and select 'LabTech' from the Application Pool drop-down. 
  26. Click OK
  27. Click OK again to close the Advanced Settings.
  28. Close IIS

Configuring Backup Internet Connections

LabTech supports multiple Internet connections for your system. If you have more than one internet connection on your main system's LAN, you can forward ports 80 and 443 (SSL) to the LabTech server on both routers. You will need to have a fully qualified domain name (FQDN) for each internet connection. When you install a LabTech agent, you will specify the FQDNs in the server address line separated by a pipe (|).

For Example:

  • Router A - labtechA.yourdomain.com
  • Router B - labtechB.yourdomain.com
  • Router C - labtechC.yourdomain.com
  1. In the Control Center, expand Admin > Templates.
  2. Right-click a template and select Templates > Modify Template
    Figure 46:  Template Configuration
    Fig46 27A.2012SP1.LabTechInstallation
  3. Click on the Agent Settings tab.
  4. Select the Enable checkbox to enable the Server Address field. 
  5. Enter each of the FQDN's in the Server Address field separated by a pipe (|).
  6. Click Save.
    Figure 47: Sample - Multiple Internet Connections Setup
    Fig47 27A.2012SP1.LabTechInstallation

    By doing this, the agent will use router A as the primary connection, router B as secondary and router C as the last resort.  The agent will support five servers and will always use the first server unless it is unavailable; then it falls back to the next in list, and so on. 

Configuring Alternate Ports

The LabTech server can run on any port. Port 80 is the default and can be changed in the IIS Manager. You can also run the LabTech server on multiple ports, so that some clients are connecting on port 80, some on port 7000, and still others via SSL.

The steps will vary depending on the version of IIS being used.  Please refer to the appropriate section for the corresponding instructions: IIS 6 or IIS 7 and 7.5.

In IIS 6.0

  1. Select Start > Administrative Tools > Internet Information Services (IIS) Manager to open the IIS Manager.
    Figure 48:  IIS Manager 6.0
    Fig48 27A.2012SP1.LabTechInstallation
  2. Expand the web server > Web Sites.
  3. Right-click the web site you wish to configure and select Properties.  In this example, it will be Default Web Site.   
    Figure 49: Default Web Site Properties
    Fig49 27A.2012SP1.LabTechInstallation
  4. Click the Web Site tab.
  5. Change the TCP port number in the TCP Port field or click Advancedfor multiple port settings
    1. If Advanced was selected for multiple port settings, click Add to add the additional ports. 
    2. Click OK to save the changes and OK again to return to the Default Web Site Properties.
  6. Click OK to close this window.

In IIS 7 or 7.5

  1. Select Start > Administrative Tools > Internet Information Services (IIS) Manager to open the IIS Manager.
    Figure 50: IIS Manager - Bindings
    Fig50 27A.2012SP1.LabTechInstallation
  2. Expand the web server > Sites and select the web site you wish to configure.  In this example, it will be Default Web Site.  
  3. In the Actions section, click Bindings.
  4. Click Add to add a new binding or click Edit to change an existing binding. 
  5. Click OK to save the changes.
  6. Close the Site Bindings window when finished.

Configuring Antivirus on the LabTech server

Running antivirus software on the LabTech Server is discouraged as they cause a significant loss of performance. If you need to employ antivirus software on the server, follow these guidelines to increase performance:

  1. Disable scanning of %Programfiles%\Labtech\MySql\.
  2. Disable scanning of *.tmp and *.MYD files.
  3. Disable all network monitoring/blocking.
  4. Disable Web Request scanning.
    Note NOTE: Some antivirus software packages can lock MySQL files and cause the database to roll back transactions.

Document Revision History

Date Notes
04/01/2011 New document for 2011 installation.
04/25/2011 Removed instructions to disable UAC.
08/17/2011 Updated for 2011.2
02/29/2011 Updated for 2012 release.
04/03/2012 Updated for 2012 LabTech Ignite® release
10/27/2012 Updated for 2012 SP1

Bonnie Whitmire Approved

Last modified on Friday, 07 December 2012 12:25
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