Welcome to LabTech Software

1. Overview
   1. Categories
   2. Options
      1. Auto Refresh
      2. Recent Jobs
   3. Commands
   4. Clients
   5. Devices
      1. Go To Probe
      2. Refresh
      3. Print Device List
      4. Export to Excel
   6. All Probes Push Summary
   7. Deployment Details
2. Deploying LabTech Agents
3. Changing the Probe Settings
4. Viewing the Device History
5. Document Revision History

Overview

The Deployment Manager Dashboard allows you to manage the deployment of LabTech agents to multiple computers, in one location.  By using the Deployment Manager, you can view the status of deployment by filtering for currently installed devices, network devices without agents and found devices with no MAC address.   The agent can then be deployed by client, location or from a selection of devices. 

NOTE: The Deployment Manager will not work for Mac and Linux computers.

To access the Deployment Manager, select Tools > Deployment Manager from the Control Center.

Figure 1: Deployment Manager

The Deployment Manager is split into several sections, each with a specific function and purpose.  Each section is explained in this document. 

Categories

By default, the network devices without agents and found devices with no MAC address will display in the Deployment Manager.  You have the option of displaying computers with agents, network devices without agents or found devices with no MAC address or a combination of the three.  To change the default display, select Categories from the menu bar and then select the desired categories.

Figure 2: Category Options

Options

Auto Refresh

The Auto Refresh menu option allows configuration of the delay between refreshes of the device list.  To enable auto refresh, select Options > Auto Refresh and then the desired refresh rate.  If Auto Refresh is enabled the Auto Refresh checkbox in the Deployment Details section will be selected. To disable, select Options > Auto Refresh > Disable.

Figure 3: Auto Refresh Options

Recent Jobs

The Recent Jobs menu option allows for configuration of the amount of history that will display in the Recent Jobs tab.  The default setting is to show all jobs for the last 5 hours.

Figure 4: Recent Jobs

Commands

The Commands menu has three options:  Push to Selected, Push to Page and Push to All.   These push commands can also be accessed by right-clicking on a selection of devices from the device list. 

Figure 5: Commands Menu Option

• Push to Selected:  Push to Selected will issue a command to the probe to push LabTech to the selected devices in the device list.
• Push to Page: Push to page will issue a command to the probe to push LabTech to all devices on the current page of the device list.  If there are 14 pages of devices and you are on page 1, it will only push to page 1. 
• Push to All:  Push to all will issue a command to the probe to push LabTech to all devices, on all pages of the device list. 

Clients

The Clients section allows you to filter the data based on client or location.  By default, the Deployment Manager will list all clients. To limit your data to a specific client, select the desired client.  The same applies for location.  To limit the data to location, select the appropriate location(s). 

Figure 6: Clients

NOTE: The navigation tree will only show clients and locations that you have permission to access.

Devices

The Devices section lists agents, network devices without agents and found devices with no MAC address based on your Categories preferences for the client(s) and location(s) you selected. 

Figure 7: Devices

Go To Probe

Go to Probe will issue a command to open the computer designated as the probe for the selected client/location.  To access, right-click on the device and select Go to Probe.

Refresh

The Refresh option will refresh the device list.  To access, right-click in the list and select Refresh. 

Print Device List

You can print the device list by client, location or all clients.  Additionally, you can choose what type of information you want to print by changing the category, recent jobs or by utilizing the filters to narrow the data even further. 

1. Select the desired client/location. 
2. Make any desired changes to categories, options or filters.
3. Right-click in the device list and select Print List. This will open the Print window. Enter the desired print options and click OK.

Export to Excel

You can export the device list to Excel by client, location or all clients.  Additionally, you can choose what type of information you want to export by changing the category, recent jobs or by utilizing the filters to narrow the data even further. 

1. Select the desired client/location. 
2. Make any desired changes to categories, options or filters.
3. Right-click in the device list and select Export to Excel. The selected devices will be copied into a spreadsheet. If you want to save the file, simply select Save from the File menu.

NOTE: You must have Excel installed on the computer that you are trying to export from.

All Probes Push Summary

The All Probes Push Summary will give you a summary of the probe activity.  The count is incremental and is based on the Commands history retention setting.  The default is 90 days, but can be changed in the Dashboard > Config > System > Commands.

Figure 8: All Probes Push Summary

• Probe Count is the number of unique probes that have had a push command issued to them.
• Total Pushes is the number of push commands that have been issued for all probes.
• Active is the number of active pushes (not failed or complete, but currently processing) from all probes.
• Successful is the number of successful pushes from all probes.
• Failed is the number of failed pushes from all probes.

Deployment Details

The Deployment Details section consists of three different tabs:  Recent Jobs, Probe Settings and Device History. 

• The Recent Jobs tab lists all of the recent jobs based on your preferences set in Options > Recent Jobs.  Additional information can be found in the Deploying LabTech Agents section.
• The Probe Settings tab allows you to edit or add administrative logins without having to leave this window to open the probe computer.  Additional information can be found in the Changing the Probe Settings section.
• The Device History tab will display the results of all push commands for all devices, for the time specified in the system configuration.  This is based on the Commands history retention setting.  The default is 90 days, but can be changed in the Dashboard > Config > System > Commands.
• Additional information can be found in the Viewing Device History section.

Deploying LabTech Agents

To deploy LabTech Agents using the Deployment Manager:

1. From the Deployment Manager, select all clients, a specific client or location. Depending on your preferences set in the Categories, this will determine what displays in your Device list.  By default it will display network devices without agents and found devices with no MAC address. 
   Figure 9: Deployment Manager
   
2. There are three methods to deploy: push to selected devices, push to devices on current page or push to all devices in list.  Select the appropriate method based on your needs. 
   • Push to Selected Devices in List will issue a command to the probe to push LabTech to the selected devices in the device list. To access, highlight the devices to push the agent to, right-click and select Push to Selected Devices in List. This can also be accessed via the Commands menu. 
   • Push to Devices on Current Page in List will issue a command to the probe to push LabTech to all devices on the current page of the device list.  If there are 14 pages of devices and you are on page 1, it will only push to page 1.  To access, right-click in the list and select Push to Devices on Current Page in List. This can also be accessed via the Commands menu. 
   • Push to all Devices in List will issue a command to the probe to push LabTech to all devices, on all pages of the device list.  To access, right-click in the list and select Push to All Devices in List.  This can also be accessed via the Commands menu.
3. Once you have selected a push option, a command will be issued to the probe to the selected devices.  If there are active push commands, they will appear in the All Probes Push Summary in the Active column.  Once completed, the Active count will return to 0 and the results of the push will appear on the Recent Jobs tab of the Deployment Details. 

Figure 10: Deployment Details

Successful pushes will appear with the Status of 'Complete' and will have a green background for quick identification.  Otherwise, the Status of 'Failed' will display with a red background. In the above example, the failure occurred due to an incorrect administrative password.  This can be corrected by clicking on the Probe Settings tab. 

Changing the Probe Settings

The probe requires the use of an administrative account for agent deployment.  If your push failed, it could be due to an incorrect administrative password. It is not necessary to open the probe computer to verify the passwords.  Passwords can be verified and changed in the Deployment Manager, if necessary. 

1. From the Deployment Manager, select the appropriate client/location for the probe settings you need to access. 
2. Click on the Probe Settings tab in the Deployment Details section.
   Figure 11: Deployment Details - Probe Settings
   
   Any passwords that are currently set up for this probe will display in this window. 
3. If necessary, add an administrative user to the list by right-clicking on the list and selecting Add Entry from the menu. User names must include your domain or '.\' for local accounts (e.g., abccomputers\AAndrews or .\AAndrews). To edit an existing user, right-click on the user and select Edit Entry and make the necessary changes. Please note that special characters cannot be used for the password for the user selected for the Login to use for Administrator Access.
4. The usernames listed on the right will be used to deploy LabTech agents in the order in which they appear on the list.  Use the left and right arrows to move users to or from the list.  Use the up and down arrows to change the order in which the username will be used to deploy the agents. 
   Figure 12: Usernames
   
5. Select the administrative login you want to use from the Login to use for Administrative Access drop-down.  This field is required. Using the example above, you would have 'Admin' and 'System Engineer' as options to choose from. 
6. Select the template you want to use for your agent deployment from the Template to include in deployment package drop-down.  This field is required.
7. Click Save to continue.

Viewing the Device History

The Device History tab lists the results of the push commands for all devices for the time specified in the system configuration.  This is based on the Commands history retention setting.  The default is 90 days, but can be changed in the Dashboard > Config > System > Commands.

1. From the Deployment Manager, click on the Device History tab in the Deployment Details section.

Figure 13: Deployment Details - Device History

Successful pushes will appear with the Status of 'Complete' and will have a green background for quick identification.  Otherwise, the Status of 'Failed' will display with a red background.  Click on any line item and the Output will display in the text box at the bottom for a more detailed view.

Document Revision History