Overview
The Hardware report gives a detailed view of your clients' computers. The data provided on the report gives you information about the motherboard, CPU, RAM, video, MAC address, IP address, gateway and drive information. This report can be useful in determining what machines need to be replaced or upgraded.
This report can be run for all clients or by client, location, computer type, computer or group. Additional filters are available to run the report based on specific criteria.
The purpose of this document is to show you how to use the report specific filters and how to understand the data provided by the report. A sample page of the report is included at the end of this document with each section explained separately.
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IMPORTANT: The Hardware report is complex and as a result can take a long time to run and may degrade performance. |
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NOTE: If you are running the report and you do not have full access to all clients (clients, computers and locations) the report will only show information for what you have permission to access. |
Filter Options
Filters allow you to run reports based on specific criteria. The filters are separated into two sections. On the left, there are the basic filters to limit the report by client, location, computer type, computer or group. On the right, there are report specific filters that will further narrow your report results (e.g., asset tag, domain, etc.). Refer to the following table for information on how to use these filters.
Table 1: Hardware Report Filter Descriptions
| Filter | Description |
| CPU-Details | Filters based on CPU details (e.g., speed, cores, cache, etc.). Enter the CPU details and select a comparison from the drop-down to return results. The available options are: Like, Equals, In, Not Like, Not Equal and Not In. Wildcards ('?' for a single character or '*' for multiple characters) can also be used in this field. |
| CPU-Name | Filters based on the CPU name. Enter the CPU name and select a comparison from the drop-down to return results. The available options are: Like, Equals, In, Not Like, Not Equal and Not In. Wildcards ('?' for a single character or '*' for multiple characters) can also be used in this field. |
| MB-SN | Filters based on the motherboard's serial number. Enter the serial number and select a comparison from the drop-down to return results. The available options are: Like, Equals, In, Not Like, Not Equal and Not In. Wildcards ('?' for a single character or '*' for multiple characters) can also be used in this field. |
| MB-Details | Filters based on details of the motherboard. Enter the motherboard details and select a comparison from the drop-down to return results. The available options are: Like, Equals, In, Not Like, Not Equal and Not In. Wildcards ('?' for a single character or '*' for multiple characters) can also be used in this field. |
| MB-Name | Filters based on the motherboard name (e.g. BIOSTAR, Intel, etc.). Enter the motherboard name and select a comparison from the drop-down to return results. The available options are: Like, Equals, In, Not Like, Not Equal and Not In. Wildcards ('?' for a single character or '*' for multiple characters) can also be used in this field. |
| Computers Name | Filters results based on the agent machine name. Enter the agent machine name and select a comparison from the drop-down to return results. The available options are: Like, Equals, In, Not Like, Not Equal and Not In. Wildcards ('?' for a single character or '*' for multiple characters) and the multiple select search can also be used in this field. |
| OS | Filters results based on the agent's operating system (e.g., Windows 7 Enterprise). Enter the operating system name and select a comparison from the drop-down to return results. The available options are: Like, Equals, In, Not Like, Not Equal and Not In. Wildcards ('?' for a single character or '*' for multiple characters) can also be used in this field. |
| Reliability | Filters results based on the uptime percentage (e.g., 96%). Enter the uptime percentage and select a comparison from the drop-down to return results. The available options are: Equals, Greater Than, Less Than, Greater Than/Equals, Less Than/Equals and Not Equals. |
| Asset Tag | Filters results based on the asset tag that is read from the asset string in the BIOS. This value can be found on the Welcome tab of the Computer Management screen. Enter the asset tag and select a comparison from the drop-down to return results. The available options are: Like, Equals, In, Not Like, Not Equal and Not In. Wildcards ('?' for a single character or '*' for multiple characters) can also be used in this field. |
| Domain | Filters results based on the domain the agent belongs to (e.g., Workgroup). Enter the domain name and select a comparison from the drop-down to return results. The available options are: Like, Equals, In, Not Like, Not Equal and Not In. Wildcards ('?' for a single character or '*' for multiple characters) and the multiple select search can also be used in this field. |
| User Name | Filters based on the name of the technician. Enter the technician's name and select a comparison from the drop-down to return results. The available options are: Like, Equals, In, Not Like, Not Equal and Not In. Wildcards ('?' for a single character or '*' for multiple characters) can also be used in this field. |
| Last Contact Date | Filters based on the date range of the last time the agent checked in. To filter by the last time the agent checked in, select the checkbox to the right of the field and enter the 'From' and 'To' dates. This value can be found on the Welcome tab of the Computer Management screen. |
| Date Added to | Filters results based on the date the agent was added to LabTech. To filter on the date the agent was added, select the checkbox to the right of the field and enter the 'From' and 'To' dates. |
| Asset Date | Filters based on the Asset Date that is set on the Computer Management screen. The Asset Date defaults to the date the agent was added to LabTech; however, this date can be manually changed in the Computer Management screen so it is possible that the two dates will not match. |
| SerialNo. | Filters results based on the serial number retrieved from the BIOS, if available. Enter the serial number and select a comparison from the drop-down to return results. The available options are: Like, Equals, In, Not Like, Not Equal and Not In. Wildcards ('?' for a single character or '*' for multiple characters) can also be used in this field. |
| Computers Name | Filters based on the agent machine name. Enter the agent machine name and select a comparison from the drop-down to return results. The available options are: Like, Equals, In, Not Like, Not Equal and Not In. Wildcards ('?' for a single character or '*' for multiple characters) and the multiple select search can also be used in this field. |
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TIP: For a multiple select search, click on the  icon (if available) and then click on the Find button to list the available options. Select the desired option and use the arrow buttons to slide the option to the right, indicating you want to filter the data based on this selection. Click OK when done. If a multiple select search icon is not available, you can also create a multiple select search by using the following pattern: 'First Search','Second Search', etc. Each search must be enclosed in a single quote separated by a comma (no spaces). |
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TIP: Wildcards can be used for several of the filters. Use '?' for a single character wildcard. Use '*' for multiple wildcards. |
Previewing the Hardware Report
The Hardware report can be scheduled to run at specific times or it can be run manually. To run the report manually, right-click on the client, location or group from the navigation tree and select View Report > Inventory > Hardware. However, it is recommended that all reports be scheduled by using the Report Manager. For step-by-step instructions on scheduling reports, refer to the Scheduling/Printing Reports documentation.
To preview the Hardware report:
- From the Control Center, select Tools > Reporting > Report Manager.
- Expand Inventory on the navigation tree and then select Hardware.
Figure 1: Hardware Report Setup
- Select the Client, Location, Computer Type, Computer or Group from the drop-downs. For all clients, leave all of these fields at the default setting of 'Not Specified'.
- Add any desired additional filters from the right-column to filter your results even further. Refer to the Filter Options section for more information.
- Click on the Print Preview button to preview the report. If you wish to print without previewing the report, click on the Print button. To email the report as a PDF attachment, click the Email Report button and complete the email form, as necessary. Otherwise, to schedule the report to run for a later or recurring date and time, click on the Schedule button.
Sample Report
The Hardware report displays a detailed view of your clients' computers. The data provided on the report gives you information about the motherboard, CPU, RAM, video, MAC address, IP address, gateway and drive information. This report can be useful in determining what machines need to be replaced or upgraded.
Virtual machines do not show in the Hardware report. This is detected by the VM Machine flag on the Computer Management screen. If a machine is a VM Host (VM Host flag on the Computer Management screen is selected), a blue box will appear in the upper right of the Primary Hardware section to designate it as such.
This report can be grouped and filtered using the controls in the Report Manager.
Figure 2: Hardware Sample Report
Figure 3: Report Legend
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NOTE: Each section of the above report has been extracted (indicated by the letters to the left of the report) to provide a clearer view of the information. These extracted sections are shown below. |
Figure 4: Section A - Report Header
The Report Header (section A) will display the client name, report title, your company logo and the date the report was printed.
Figure 5: Section B - Computer Summary Information
The Computer Summary section (section B) contains information about the selected agent, including the operating system, serial number, asset tag, computer domain, date and time the agent last communicated with the LabTech server, uptime and uptime reliability.
Figure 6: Section C - Primary Hardware
The Primary Hardware section (section C) displays data about the primary hardware in the computer: motherboard, serial number (if available), BIOS information, CPU details, RAM, video, MAC address, IP address, gateway and peripheral information. This information is populated based on the inventory information retrieved from the agent computer using the computer's native SMBIOS. SMBIOS inventory for virtual machines will not be accurate as it is dependent on what information the VM host relays to LabTech (e.g., MS Hyper V will always report a PIII with 4-16MB RAM chips). If the agent computer is a Mac or Linux machine, inventory information is retrieved using WMI methods. For more information on SMBIOS, please refer to the SMBIOS Inventory documentation.
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NOTE: Virtual machines do not show in the Hardware report. This is detected by the VM Machine flag on the Computer Management screen. If a machine is a VM Host (VM Host flag on the Computer Management screen is selected), a blue box will appear in the upper right of the Primary Hardware section to designate it as such. |
Figure 7: Section D - Drive Information
The Drive Information section (section D) displays drive information for all drives associated with the agent computer. The drive information includes the drive letter, the type of drive, drive's file system, the size of the drive, drive space used and the SMART result. A SMART result of 'OK' indicates that SMART is enabled on the motherboard and no errors have been found for that drive. For additional information on SMART attributes, refer to the SMART Attributes documentation.
Figure 8: Section E - Report Footer
The Report Footer (section E) contains the page number, client name, the report title and the date and time the report ran.
Figure 9: Section F - Report Legend
The Report Legend (section F) will appear on the last page of the report. If you used any filters when creating the report, these will display in the Current Parameters section.
Document Revision History
| Date | Notes |
| 12/21/2011 | New Document |
| 09/20/2012 |
Updated for 2012 SP1
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| 03/26/2013 | Removed note indicating that Linux drive data would not appear on report. Linux drive data is now available. |
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