Welcome to LabTech Software

With the very successful launch of LabTech 2012, we are experiencing an abnormally high support volume. Initial responses to new Voicemails or Tickets is ranging from 3-24 hours. Escalated tickets are experiencing up to 1-3 day delays for a response. The preferred method for ticket submission is an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Phone based ticket submission is experiencing a delayed hold time.

On May 15th we mobilized our emergency support resources from many departments within LabTech. I appreciate your patience as we work through the backlog of support requests and apologized for the unreasonable delays you have been experiencing recently. If you can delay submitting non-urgent requests and utilize documentation and forums for answering those requests, it will be greatly appreciated.

The LabTech 2012 update download and LabTech Ignite update tool may be temporarily paused to reduce support calls. Updates on our support status and LabTech 2012 and Ignite download availability will be posted to a new page that will be available shortly. A link to that page will be posted here.

Thank you,
Matt Nachtrab
CEO, LabTech Software

Support Forum

Speak your mind in the support forums.

Enhancement Forums

Want to request a feature? Come in here!

Documents

LabTech Support Documents

Portal

LabTech Portal
Beta

Training

Comprehensive training programs

Consulting

Consulting and Implementation Services

LabTechTV

Come watch some LabTechTV!

University

Welcome to LabTech University. We're open 24/7!

LabTech News

Get up-to-date with current LabTech Support news!

Download LabTech

LabTech Downloads

LabTech Software Technical Support
Email This e-mail address is being protected from spambots. You need JavaScript enabled to view it  |  or Call +1.877.522.8323 - Option 2